Refund Policy

We would rather you were on the right course than keep money from someone on the wrong one. These terms are the same ones stated on every course page.

Recorded courses. Full refund within 7 days of purchase, provided you have completed less than 20% of the content. No questions asked, and no retention script.

Live cohorts. Full refund up to 48 hours before the batch starts. After that we have held your seat and turned others away, so there is no cash refund — but you may transfer your seat to the next batch of the same course once, free of charge.

Membership (when it launches). Full refund within 7 days of first activation. Renewals are refundable within 7 days if no content has been accessed in the new term.

When the timer starts. From the moment you send the request, not from when we reply. Request a refund and it is recorded against that date — so a slow reply from us can never cost you the window.

What we cannot refund. Access terminated for sharing an account or for using material against systems you had no permission to test. A course completed past the thresholds above.

How to ask. Use the refund request form. Your order reference helps but is optional — we can find the purchase from the email address you bought with.

How long it takes. We reply within one working day. Approved refunds are issued to the original payment method through the learning portal, and typically take 7–10 business days to appear depending on your bank.

If you disagree with a decision, reply to our email and say so. We would rather sort it out directly than have you raise it with your bank.